The Doer App
2017-2018
“79% of millenials would buy an experience over an object”
- Hugh Malkin on Eventbrite’s 2015 consumer spending analysis
New York is the culture capital of the world dauntingly so. There’s an infinite amount to see and do on a daily basis. For users that may not be adventurers experiencing cultural moments, let alone finding them, may prove a challenge.
Most event finding apps seemed to be targeted towards the outgoing and the eager. Many metropolitan people want to experience all their cities have to offer but don’t know where to start. The DOer is an event finding app for socially introverted, claustrophobic, or shy people to find meaningful events that enrich their lives without high mental cost.
How might we…
“How many times will an event app tell me that I can see fireworks for free?”
How might we make seemingly infinite social opportunities feel custom and accessible for socially introverted people?
Creating a digital space that creates custom social event suggestions from pertinent details one might be able to bridge the gap between a users want to engage socially and actually engage.
Talking to club kids and claustrophobics.
First and foremost we wanted to fully understand the largest friction points for people looking to initiate social experiences with friends or just find cultural events in their area pertinent to them.
Secondly we wanted to try to understand what could pull hesitant users over the finish line from discovering a cultural event that’s interesting or viable to actually attending or participating in a social event.
Thirdly we wanted to understand more about the users we wanted to work with specifically and what level of interactions would be overwhelming, appropriate, or comforting.
What do your cultural experiences in the city look like as a whole?
What was your most recent “okay I’ll go”? How did it go?
Ideally what would your weekly, monthly, annual social calendar look like?
What digital spaces have you discovered or learned about events?
Describe the role you take socially in terms of planning events?
From an interview:
“Everything for me and my friends happens in a group chat… it all starts with a link - I share the event and then we talk about if it’s an option. just a link with details and a text with 6 maniacs.”
Interviews
In interviews with people that positioned themselves on the low-social or anti-social spectrum initial questions about social proclivities and event planning heightened, frankly, a fight or flight response in many interviewees. Early in the process I rerouted my line of questions from existing social planning skills to more growth-mindset, long term goal question and then swung back to the reality of my interviewees social lives in metropolitan areas.
From all of my interviews however from highly sociable people with all of the instagram tags from all the great cultural experiences in their respective cities what rang true for all was a general anxiety about “discovery”. The most highly cultured or social event driven interviewees spoke of a constant tracking and staying ahead of these trends in events.
Anxiety ruled for everyone I spoke too. 89% of users interviewed felt that they were still missing out on something. (FOMO)
The Metropolitan Social Outliers
Evie Adler 33, Senior Software Engineer at Harry’s Lives in East Village with significant other.
Evie is definitely a homebody. Her dream nights are at home reading or watching dystopian science fiction. Her nights out usually have to do with obligation or someone working hard to incentivize her. She hates large crowds to the point of not minding being a “flake” socially. Usually the extent of her socializing is going out around the office with similarly minded coworkers from her department or friends at an apartment. Though she really likes creative people she winds up hanging out with developers because she’s scared of bridging the gap with different people. She’s slightly insecure but opens up with the right people.
Mid week at work and Evie reads a film review about the never-before-seen three day ONLY release of a 60’s film about a french girl group that’s sent to the desolate future to defeat the evil warlords with pop punk. Evie kicks herself about how she didn’t know that this rare movie, with everything she likes: girl power, dystopia, and french pop punk came and went in her city without her knowing? Her cultural confidence continues to lower because this is ALWAYS happening to her.
She feels finally ready to go out and do more but she’s feeling really overwhelmed by all the options and doesn’t really know where to start. Would like to designate a week night and a weekend night for plans at first because spontaneity makes her nervous. Classifies herself as an introvert. Tells herself that she can’t balance her dedication to work with social organizing. She wishes to 1. Start saying yes to things even if she thinks they’re stupid. 2. Know whats going on for herself but also as alternatives for friends and finally 3. Eventually be able to invite people or groups of people to “cool” events.
Paul Lorne, 25 Account Executive at a PR firm. Lives with roommates in the Lower East side
Usually is big on hopping on to what other friends or his 3 roommates are up to during the week. Likes to keep the beginning of the week sort of slow for work and exercise but then looks to the end of the week for activities and going out. Usually all social events are organized in a GroupMe chat but the bigger events like sports or trips are handled by email. Really just a “goes with the flow” sort of social person and really enjoys not having all of the planning responsibility. Sometimes organizes nights but only if the group planner hasn’t already. Hears of “some stuff” through work and the places his friends tag on Instagram.
Pretty outgoing and usually content to do whatever his friends want.
Just moved to a different part of the city and hasn’t found his favorite bars or music spaces yet. Nights out fall into routine at the bars downtown that his friends are still attending and Paul feels like they’re essentially the college parties they just left. As a follower Paul is feeling like this cycle of work events and crowded LES bars is starting to tire. Sitting at the Grey Lady Paul wishes he knew about cool Brooklyn bowling alleys and feels like with the right incentive his friends would be “down”.
Managing cost of different activities with leaders he follows (big concert, group dinner, etc) Needs to have enough of an activity repertoire to be able to take over or steer the plans when he wants. Wants to go to more cultural events and less bars feels like he doesn’t take advantage of what makes New York New York.
What exists already?
From an interview:
“Instagram just makes me feel bad, like where do you even find that stuff? What rooftop are you on? How did you take a helicopter ride? How did you know about that concert? I don’t even know...”
User Flows
Let’s Test
This initial locational detection/input went fine. Feedback from users around the copy was already that from one users “is like that person who always wants you to dance at a wedding…I don’t want to”. The message was clear that an “outgoing” voice was not ideal getting people onboard.
Similar feedback from the “onward” button was given here to the disco dancing emoji. If this app was catering to a less “extroverted” user base the symbol of 70’s nightclub decadence seemed the wrong direction, some felt pandered to as well.
Users right off the bat did not want to input anything which should have been a heads up after the Apple Music taste aggregator was launched and people enjoyed it. There was also confusion about if shaking would launch the search with the users inputted criteria for a social event or would randomize like the skeumorphics would suggest. Most test subjects ardently chose the “I don’t know” button.
From a navigation stand point this page became a bit of a dead-end and stylistically was made up of the same content that could be find on the TimeOut site. Beyond the initial playfulness this user journey wasn’t necessarily interactive, comforting, or deviated from the established sites used by some of our test subjects.
Prototype
Feedback intact more muted but encouraging colors were chosen, the disco dancer stayed, and we redesigned the on boarding.
Next Steps
It’s not an accident that the perfect event finding app is yet to exist.
Thematically though so many individuals that successfully worked and lived in metropolitan areas spent so much energy researching, reviewing, and wrung hands over social and cultural events in their cities.
Creating an application or way to organize restaurant or event space feedback like “all chair in restaurant have arms”, “wait for bathroom can be up to 20 minutes”, “main dining room is deafeningly loud” could provide a resource for both individuals who are both emotionally insecure in public but also individuals with physical concerns or conditions.
Focusing solely on a feedback mechanism could be next for this idea.